FAQ - Corner of Art

1. What are the customer service hours?

Our customer service is available 24 hours a day to answer all your questions and concerns. However, please note that response times may take up to 24 hours. You can contact us by email at support@corner-of-art.com or via the "Contact Us" section on our website.

2. Where is your store located?

We are based in Potsdam, Germany.

3. How can I contact customer service?

You can contact us by email at support@corner-of-art.com . You can also use the "Contact Us" section available directly on our website for any inquiries.

4. Do you offer gift cards?

Yes, we offer gift cards worth €30, €50, €100, and €300. This is a great way to give your loved ones the freedom to choose from our collection of wall art.

5. How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number. You can track the progress of your package using this number on the carrier's website. You can also track your order directly on our website using the order number and email address provided at the time of purchase.

6. How to place an order?

To place an order, visit our website, select the style and size of your desired wall art, add it to your cart, and proceed to checkout. Follow the on-screen instructions to complete your payment. We offer a simple and secure ordering experience to ensure your satisfaction.

7. Can I change my order after placing it?

Once an order is placed and confirmed, it is usually shipped within 12 hours. After this time, it is no longer possible to modify the order. However, you can always send us a request by email, and we will do our best to try to find a solution if possible.

8. How do I use a promo code?

To use a promo code, enter it in the dedicated box during checkout. The discount amount will be automatically applied to your total.

9. Where do you deliver?

We deliver free of charge throughout Europe, including France, Belgium, Portugal, Spain, England, the Netherlands, Germany, Italy, Poland, as well as the United States and Canada. Shipping charges may apply to other countries.

10. What payment methods do you accept?

We accept several payment methods for your convenience: VISA, MasterCard, Maestro, PayPal, American Express, Google Pay and Apple Pay.

11. Are delivery costs free?

Yes, we offer free shipping on all orders.

12. What is the delivery time?

Delivery times vary between 5 and 12 business days, depending on your location and product availability.

13. What should I do if I receive a defective or damaged product?

If you receive a defective or damaged product, please contact us immediately. We promise to resend you a new order promptly at no additional cost.

14. Can I choose express or collection point delivery?

Yes, custom, express, or pick-up point delivery options may be available. Please contact us directly to discuss these options.

15. What if I want to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to process your request before shipping.

16. What is your return policy?

You can return items within 14 days from the date of receipt, provided the items are undamaged and in their original packaging. Please contact us to arrange the return.

17. Who covers the return costs?

Return shipping costs are the customer's responsibility. Please ensure the product is properly packaged to avoid damage during return.

18. How long does it take to process a return?

Returns are generally processed within 3 business days of receipt of the returned product.

19. Are the products in stock?

All our products are in stock. We produce our wall canvases immediately after ordering to ensure their freshness and quality.

20. Do you offer free samples?

Yes, we offer free samples of our canvases. Please contact us directly by email to learn more and request a sample.

21. Are your canvases weather resistant?

Yes, our canvases are designed to be water and UV resistant. They are suitable for use in a variety of environmental conditions.

22. Do you offer custom canvases?

Yes, we offer custom canvas wall art. To create a unique canvas print that meets your specific needs, please contact us by email to discuss the details.

23. How can I get assistance with additional questions?

For any questions or additional requests, please feel free to contact us by email. We are here to help and are committed to addressing all your concerns.

24. Can I get advice on choosing canvases?

Yes, we can provide advice and recommendations on choosing canvases to suit your needs and space. Please contact us for personalized advice.

25. How do you protect my personal data?

We take the protection of your personal data very seriously. In accordance with GDPR regulations, all information you provide is protected and used only to process your orders. We use advanced security protocols to ensure the confidentiality and security of your data.

26. Is your site secure for online payments?

Yes, we use ultra-secure payment systems, such as PayPal and Stripe with 3D Secure, to ensure your online transactions are protected. Your financial information is processed securely according to the highest standards.

27. How do I subscribe to your newsletter?

To subscribe to our newsletter, simply enter your email address in the "Newsletter" section at the bottom of our page. You'll receive the latest news, special offers, and updates directly to your inbox.